Unlike most I am just scared it’s just going to mash up my data which is what most of these apps do. It doesn’t seem like it actually does when it says it’s going to do. And then I go back to my first tab and it shows there are nine and that includes one I’ve already done. Another thing making this a bad product is after you merge merge is still on the list so I redo the merges and it says there are seven email matches. Every product I’ve tried in this category is pretty useless. At that point they just start ignoring we need for a better product because all the products are lame. That wasn’t the idea of software development. Now that there is the concept of least viable software the problem is everybody makes the least viable software and then stops. Either the email or the phone but not the phone and email or not the phone and zip or not the phone in first name or not the phone and last name so basically it’s pretty weak. Took a lot of wasted time but I got my contacts back, but with more duplicates now! If you had this same problem and sync to Exchange then go to your Deleted Items (or Online your Deleted Contacts) and restore from there. BUT the back ups do NOT have the Notes section either so the back up for this issue is useless and gives you a false sense of comfort to do the merge. And there is a section in Eas圜leaner that allows you to Restore from this backup. Also, before it merges Eas圜leaner backs up your contacts. I write important notes in the contact field so this is really bad, I would rather have duplicate contacts than lose important info. So it seems that Eas圜leaner is creating a new contact instead of keeping the most complete contact and updating it with info that does not match from the other contact being deleted- which would be a much better approach and help to reduce this problem. The Notes section gets deleted even if both contacts had notes. Except when I merged the duplicate contacts it does not keep all the fields- I know for sure that the “Notes” section gets deleted, and there could be other fields as well who knows. So there may be an easy way to deal with it in Eas圜leaner, but if there is, Support is not interested in sharing that information with me.Įas圜leaner seemed great. But I can’t find it and, my second pet peeve, Support has never responded to either of my requests for help with this issue. I think there is something I’m missing because there just has to be a way to deal with this issue in Eas圜leaner. I don’t see an option to do that so the same records keep showing up as duplicates, and keep wanting me to choose between merge or delete. In most cases, it’s a situation where a couple shares a phone number so it’s in each of their records. The suggested solution- to combine the two records into one or delete one of the records - is not helpful. First, Eas圜leaner counts any record that has the same phone number as another record as a duplicate record. It catches most everything and makes it relatively easy to clean up duplicates, delete useless records, etc. Eas圜leaner works well the first time it scans your contacts - especially if you have a relatively large database and have not used any similar product previously.
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